Bob Nicoll
Bob Nicoll
Show Appearance Info:
Bob Nicoll was a guest on our August 25th, 2009 show “(Social Intelligence and Emotional Intelligence: Not an Either “OR” Proposition).”
Personal Bio:
Bob Nicoll has a passion for linguistics and empowering word choice. Since completing his Bachelors Degree in Psychology in 1972, and Masters in Counseling in 1974 he has focused his energies on studying the power of word choice: The Psychophysiology of Words.
He refined his skills working with leading personal growth and development leaders over the next 20 years while earning certifications in Rational Behavior Therapy and Neuro-Associative Conditioning Systems.
The area of “customer service” is one that he is passionately focusing on. There needs to be a shift in understanding what is entailed in providing great customer service. Bob shares, “In helping to shift the paradigm, I would suggest that the focus be on: ‘Providing exceptional service to your valued customers.’ When the focus is on the exceptional service, you will have more valued customers.”
His new book: Remember the Ice and Other Paradigm Shifts is becoming an international phenomenon with copies in more than 15 countries since its release in October 2008.
Use the following link to access and learn more about Bob Nicoll’s Remember the Ice.
Latest Book:
Your Copy of Remember the Ice is ready to be shipped
Remember the Ice and Other Paradigm Shifts is a comprehensive program that teaches you to enhance your communication skills with family members, friends, co-workers—anyone who is important to you. It helps you stay focused on your task and accomplish more goals because you are conveying your message, and articulating your thoughts in a clear, precise manner. You eliminate confusion and gain confidence in your message and ultimately attract more of what you want.
Note: move your cursor over the book jacket and select to order Remember the Ice and Other Paradigm Shifts.
Book Excerpt Interactive Viewer:
Media Bites:
Bob Nicoll Remember the Ice Seminar (June 23rd, 2009)
Comments are closed for this entry.
Hi Jon, Thank you for the opportunity to share Remember the Ice with your listeners. We had a great conversation and realized how easy, yet complex the concepts of RTI are. There is Power in the Clarity of your Articulation, and we certainly experienced it in the interview. You are a wonderful host and do a fantastic job on preparation. I knew I was in great hands….especially when the voice said: Your show will go live in 5 seconds.
Thank you again for a great experience.
Bob